Frequently Asked Questions
How long does it take to get a Proof of my ordered corporate award?
Anywhere from a couple hours to one business day
How long does it take to create my order once I’ve approved my Proof?
Production time ranges from three up to eight business days, depending on what custom awards you’ve ordered and how many.
Generally, it takes roughly four to five business days, once the proof has been approved to create your trophies and plaques.
How long does it take once my order is completed to ship it to me?
After your custom award has been completed, you will be notified via e-mail of your tracking number and the expected delivery date.
Depending on where you are in the United States and what time/day your package is shipped, it generally takes two to three business days to ship to you.
My Tracking Number doesn’t work, what should I do?
It takes a couple hours before your tracking number is activated by the post office to actually show what your expected delivery date and time will be. If you’ve waited for longer than that, please contact us via phone so that we can make sure you have the correct shipping number and that your order was indeed shipped.
How can I make changes to my order?
If you need to make changes to your order, please call us at our contact number ASAP. If you’ve already approved a proof of your custom award and need to make changes, do NOT wait to contact us. Chances are, if your proof has already been approved and verified, it is too late to modify your order
What’s your return policy?
If you do not like your items, we will happily exchange them for any other corporate award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately, and we will cancel your order and refund your payment completely for up to five days from the date of your order. There will also be a 20(%) percent restocking fee on any items that may have been ordered specifically for your order; the sooner you contact us with changes the better. If a proof has been sent to you, chances are, the part has already been ordered, so please do not wait to make contact with us in order to avoid a restocking fee
What are your business hours?
Open 10:00 AM – 5:00 PM EST Monday – Friday
What do you do with orders if you don’t hear back from me after more than 14 days?
If we cannot make contact regarding your orders proof to be approved at day 10, then we will attempt to make contact for proof approval by phone call. If we have not been able to reach you for proof verification, or have not heard back past the 14th day, then we will go forward with your project with a proof designed to the top quality we always work towards and ship as soon as it is completed.
What if I need my order ASAP/ Less than normal production time?
A lot of items we carry as a regular in-stock shelf item just in case of such a situation. However, if you need an order as soon possible we will waive the need to approve a proof of the artwork immediately in order to help cut down on production time. This means if you request a receival date that is sooner than 7 business days of your order you are not entitled to the free proof as normal. Keep in mind if this is not a quick ship item, or we are not capable of the date you’ve requested, we will contact you as soon as we can to inform you that your request is not possible. Also note that sometimes in order to reach a deadline requested next day shipping charges may apply as well and you will be contact via email/phone for the difference in shipping costs before shipping has commenced.