WHAT IF I HAVE MORE QUESTIONS?
E-mail us through our contact us. This is our internal email. Please include an order number if known.
WHAT REQUIREMENTS ARE NECESSARY FOR MY CUSTOM LOGO TO BE LASERED?
Vectored artwork in AI, EPS and CDR files are preferred. We also accept Hi Resolution versions of JPG, PNG, GIF and PDF file formats. If a logo or artwork provided does not meet our minimum standards we do offer services to convert files to the needed resolution and clarity for a fee.
E-mail us through our contact information or call us for more information.
IF AN ITEM IS DAMAGED OR DEFECTIVE, WHAT’S YOUR POLICY?
We ask that you inspect your order upon arrival, if there is any damage note it with the carrier immediately. If you notice a defect notify us immediately. We will do everything possible to correct the situation to your satisfaction. Since our products are made to your specific requirements they cannot be returned except for the above reasons.
CAN I CHANGE MY ORDER AFTER RECEIVING CONFIRMATION?
All sales submitted online enter our system and are sometimes processed immediately. Therefore, any changes may be charged a fee for work done. Please confirm order quantities and engraving before placing orders. Cancelled orders may result in production time charges.
WHAT IF I MAKE A MISTAKE ON MY CUSTOM AWARD ORDER?
Engraving mistakes are checked for accuracy against customer supplied text and signed proofs. If we cause an error, we apologize and replace your items at our expense. Customer errors are replaced as quickly as possible and billed again with a courtesy discount. Expedited shipping methods are available at customers expense.
IS INTERNET SHOPPING SAFE?
Yes. We use state-of-the-art GeoTrustSSL encryption and identity verification, for the highest level of security. GeoTrustSSL assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered.
WILL I BE CHARGED FOR REDELIVERY OF MY ORDER?
Charges will apply to orders requiring reshipment due to incorrect delivery information by the customer. If you provide an incorrect shipping address and our shipper corrects and delivers the package(s) you will be charged an additional $10.
WHAT ARE YOUR SHIPPING METHODS?
All orders from Awardmakers.net are shipped free freight. (For UPS Regular Ground Shipping Only) Free shipping policy is based on prepaid orders for product shipped within the continental U.S. At this time a
Awardmakers.net only ships to the continental United States. We are in the process of adding other states and countries to our list, but at this time we only ship to the lower 48 states. Expedited shipping is also available Awardmakers.net ! If you need quicker shipping than the standard delivery times, then simply contact our customer service department. We offer Overnight Shipping, 2 Day Air Shipping and 3 Day Shipping.
Please remember that even if you order Overnight Shipping, there is still 4-5 business days for processing your order and you will not receive your order the very next day. If you order with Overnight Shipping then your order will arrive in 4 to 5 business days. Likewise if you order with 2 Day shipping, then your order will arrive in 6 to 7 business days.
DO YOU ALLOW RE-ORDERS?
If you would like to reorder a past order from us follow these instructions. We retain logos and orders and will use these as templates for your new order.1) Order product, indicate the old order number in the comment box; 2) email or enter only the new information in the engraving area.
HOW MUCH TEXT CAN I PUT ON MY AWARD PLAQUE OR OTHER TYPE OF AWARD?
In the text area of each award there is a suggested maximum number of lines of text that can be engraved. If you try to put too much engraving on the award it may be difficult to read. A line typically is 5-7 words. Non-plaque awards are less, 3-5 words per line. There are no additional charges for engraving.
ARE THERE ENGRAVING OR LOGO CHARGES FOR MY CUSTOM AWARDS, AND CAN I GET A PROOF?
Engraving and logo setup (one logo) are included in all our awards. If you request a proof one will be emailed to you at no cost. (Proofs can only be requested on your order form.) Proofs will increase your production time a minimum of one day. Proofs are sent by the next business day. If a customer does not reply after two tries we may produce the award(s) as is. Additional logos will be charged a setup fee. A signature is considered a logo. Any subsequent signatures will be charged a setup fee of $12.00. Signatures must be done in black ink. Set up for languages other than English may incur charges.
HOW WILL MY CUSTOM AWARD BE DESIGNED?
Our graphics department designs all awards. Each member of the department has graphics design experience and years of experience in the awards industry. We size, space, and center each award. Examples of our work can be found throughout our web site. If you have any special request please call or email us.
HOW LONG WILL IT TAKE TO MAKE MY CUSTOM AWARD?
Awardmakers.net is committed to providing you with the most efficient and fastest service to get your custom award or award plaque in your hands quickly. Most items we offer are produced and shipped within 3-4 business days.
Delivery time and dates are estimates only. They can vary due to proof delay, receipt of poor quality logo, size of order, backorders, payment delays and shipping delays beyond our control. When we ship your awards you will receive email confirmation with shipping details. Proofs are emailed to customers within 1 business day of receipt of order. Production/Shipping will be 1-3 days upon final reply of proof from customer.